Terms and Conditions

TERMS AND CONDITIONS


1. DEFINITIONS AND TERMS

ECOMMERCE ENGRAVING SRL – A Romanian legal entity, headquartered in Bucharest, Romania, Constantin D. Aricescu Street no. 26-30, room no. 2, office no. 8, third floor, apartment no. 6, Sector 1, postal code 011687, registered at Companies Register under no. J2024018961007, with tax identification number RO50486480.

Seller – ECOMMERCE ENGRAVING SRL.

Buyer – Any person over the age of 18, or any legal entity or organization that creates an account on the website and places an order.

Client – Any person over the age of 18 or any legal entity that has or obtains access to the content provided by ECOMMERCE ENGRAVING SRL via electronic, telephone, or other communication methods, or through an existing user agreement requiring account creation and usage.

User – Any person over 18 or a legal entity registered on the website who, by completing the account creation process, has agreed to the site's specific terms and conditions.

Nickname – A pseudonym that a User/Client/Buyer may use to add content to the website. The nickname is associated with the User's/Client's/Buyer's site information under the term “Username.”

Account – A section of the website consisting of an email address and a password that allows the Buyer to submit orders and contains information about the Client/Buyer and their purchase history (Orders, invoices, product warranties, etc.). Users are responsible for ensuring that all account information is correct, complete, and up-to-date. A person (natural or legal) is entitled to create only one account on the website.

Favorites – A section within the Account where the Buyer/User can create lists of goods and services they wish to track for potential purchase.

List – A section within Favorites where the Buyer/User can add goods or services they intend to purchase and later remove them or move them to the shopping cart (“My Cart”).

Public Lists – Visible to any Client/Buyer/User if shared on social media (Facebook, Twitter, Google+, etc.) or accessed via the User's public profile on the website. Lists are public by default but can be set to private anytime.

Private Lists – Visible only to the account holder. The Buyer/User can set them to public at any time.

My Cart – A section of the account where the Buyer/User can add goods or services to be purchased immediately or at a later time. If the products are not purchased immediately, the Buyer/User will receive commercial communications from the Seller regarding those products.

Site/Website – The online store hosted at https://www.engraving.si and its subdomains.

Order – An electronic document serving as communication between the Seller and Buyer through which the Buyer expresses their intent to purchase goods and services from the website.

Goods and Services – Any product or service listed on the website, including those mentioned in an order, to be provided by the Seller to the Buyer.

Campaign – A promotional action involving a limited number of goods and/or services available for a predefined time or limited stock, as determined by the Seller.

Contract – The remote contract concluded between the Seller and the Buyer, without simultaneous physical presence.

Content – Includes:

-All information available on the website that can be accessed electronically;

-The content of any email sent by the Seller to Buyers;

-Any information communicated by a Seller's employee/representative to the Buyer via any means;

-Information regarding products, services, and prices offered by the Seller;

-Information regarding the products, services, and prices offered by third-party partners of the Seller;

Review – A written evaluation by a Buyer of a Good or Service, based on their personal experience and ability to provide qualitative comments and determine whether the Good or Service meets the specifications mentioned by the Seller, following the purchase of a Good or Service and upon the Seller's request..

Document – This Terms and Conditions document.

Safe Product – Any product that does not pose risks or presents only minimal risks acceptable within normal usage conditions, ensuring high consumer safety and health protection.

Commercial Communications – Any messages (email, SMS, phone calls, mobile push notifications, etc.) containing general and promotional information about products and services, as well as surveys and market research.

Transaction – The receipt or refund of a sum of money resulting from the sale of a product or service by ECOMMERCE ENGRAVING SRL to the Buyer via the Seller's chosen payment processor.

Specifications – All characteristics and descriptions of goods and services as stated in their respective listings.

"PRP" (or "RRP") – A recommended retail price (suggested by the manufacturer, distributor, or Seller) to assist Buyers in making purchase decisions. However, the Seller sets the final sale price independently based on their commercial strategy.

The Buyer/Client/User understands that the less prominent marking of this information is not intended to cause confusion and that, when making a purchasing decision for the Good, the Buyer/Client/User must strictly consider the Sale Price communicated by the Seller and requested by the latter from the Buyer/Client/User for the marketed Good.

"Strikethrough Price" – The lowest price offered by the Seller in the last 30 days before applying a discount. If there are consecutive reductions, the strikethrough price remains valid. Discounts are subject to stock availability.

"Sale Price" – The price requested by the Seller for a product/service, displayed on the product page. The Seller may also show the difference between the Sale Price and the PRP or Strikethrough Price. This price is valid within stock limits.

Super Price – Indicates a product competitively priced within the ECOMMERCE ENGRAVING SRL platform compared to other relevant online retailers.

Search Algorithm – Comprises two components: text relevance (matching search terms with product data) and product popularity within the ECOMMERCE ENGRAVING SRL platform. Top products are reordered using machine learning to improve search relevance.

Recommendation System – A system used by ECOMMERCE ENGRAVING SRL to suggest or prioritize information displayed on the website, including algorithmic ranking of listed products or services. When searching the website, results are ranked based on the Search Algorithm.


2. CONTRACTUAL DOCUMENTS

2.1. By placing an Order on the Website, the Buyer agrees the form of communication (by phone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order serves as information and does not constitute acceptance of the Order. This notification is sent electronically (via email) or by phone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller modifies the quantity of Goods and/or Services in the Order, the Buyer will be notified at the email address or phone number provided when placing the Order, and the amount paid will be refunded.

2.4. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives, via email and/or SMS, the shipment notification of the Order from the Seller.

2.5. The document and information provided by the Seller on the Website will form the basis of the Contract, complemented by the warranty certificate issued by the Seller or a supplier for the purchased Goods.


3. ONLINE SALES POLICY

3.1. Communication with the Seller can be carried out through direct interaction, including online support (Live Chat) or via the addresses listed in the "Contact" section of the Website. The Seller has the freedom to manage the received information without being required to justify this.

3.2. In case of an unusually high volume of traffic from an internet network, ECOMMERCE ENGRAVING SRL reserves the right to require Users/Buyers to manually enter captcha validation codes to protect the Website's information.

3.3. ECOMMERCE ENGRAVING SRL may publish on the Website information about Goods and/or Services and/or promotions offered either by itself or by any third party with which it has partnership agreements, for a specific period or while stocks last.

3.4. All prices for Goods and/or Services displayed on the Website are expressed in RON (Romanian Lei) and include VAT.

3.5. In the case of online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer's card if its currency differs from RON (Romanian Lei). The Buyer is solely responsible for this action.

3.6. All information used to describe the Goods and/or Services available on the Website (static/dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller and is used solely for presentation purposes.


4. USE OF THE WEBSITE

4.1. Access to and use of the Website, as well as placing an Order, is permitted to any User/Buyer, in accordance with this Document and applicable regulations.

4.2. The abusive use of the Website or its use for purposes other than those expressly authorized by ECOMMERCE ENGRAVING SRL is prohibited, and ECOMMERCE ENGRAVING SRL is not responsible for any damage caused by unauthorized use. Specifically, the following actions are prohibited:

a. Failure to meet payment obligations or any obligations towards ECOMMERCE ENGRAVING SRL;

b. Placing Orders for purposes other than purchasing Goods or Services;

c. Providing false, inaccurate, or outdated information when creating an Account, including the use of a false identity;

d. Creating multiple Accounts by the same individual or legal entity;

e. Failing to maintain the confidentiality of Account login details;

f. Engaging in illegal or unethical activities or violating public security regulations;

g. Using any external software tool that may disrupt the normal operation of the Website;

h. Attempting to interfere with hosting servers or the Website in any manner;

i. Transferring, copying, decompiling, or attempting to discover the source code of the Website or its content;

j. Using any robot, algorithm, or other automated means to read the source code or extract data from the Website;

k. Attempting to test or scan vulnerabilities of any system on the Website without authorization;

l. Publishing content that promotes, encourages, or incites terrorism, racism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, self-harm, suicide, torture, cruelty to animals, war crimes, sexual exploitation, or other illegal activities;

m. Actions that could harm the interests of ECOMMERCE ENGRAVING SRL, its employees, representatives, or partners;

n. Using the Website for any illegal or unauthorized purpose, as well as engaging in activities that could justifiably prejudice ECOMMERCE ENGRAVING SRL, other Users/Buyers, or third parties.

4.3. For justified reasons, if the provisions of this Document or legal regulations are violated, ECOMMERCE ENGRAVING SRL reserves the right to apply one or more corrective measures, such as:

a. Suspending or closing the Account or restricting access to the Website;

b. Limiting or suspending the User’s/Buyer’s ability to place Orders;

c. Restricting access to certain payment methods;

d. Suspending or deleting Comments, Questions, Reviews, or other published content that violates these rules;

e. Suspending the ability to post Reviews/Comments/Questions or Answers on the Website.

4.4. ECOMMERCE ENGRAVING SRL may also suspend handling complaints from Users who frequently submit unfounded or excessive complaints.

4.5. Violations may be detected using software or manual verification by personnel. The decision regarding a violation and/or corrective action is made by a person.

4.6. Examples provided in this Document regarding prohibited actions or corrective measures are illustrative. Corrective actions may vary based on each case’s specific circumstances.

4.7. Corrective measures will be proportionate and consider all relevant facts and circumstances, such as:

a. Frequency of violations;

b. Severity of the violation and its consequences;

c. The intent of the violating party (e.g., deliberately posting misleading Reviews to harm the reputation of ECOMMERCE ENGRAVING SRL or a Seller).

4.8. Corrective measures will be taken with prior notification to the affected party unless the nature of the violation requires immediate action. In such cases, ECOMMERCE ENGRAVING SRL will inform the affected party as soon as possible about:

a. The corrective measure and its duration;

b. The reasons and facts underlying the measure;

c. Whether the measure was taken voluntarily by ECOMMERCE ENGRAVING SRL or in response to a received notification;

d. The legal basis or relevant provisions of this Document supporting the measure;

e. Available remedies.

These details may not be provided if doing so would violate laws, court orders, or disrupt an ongoing investigation.

4.9. In any of these cases, the affected person may contact ECOMMERCE ENGRAVING SRL’s Customer Relations Department via online support (Live Chat) for further clarification.

 

5. ASSIGNMENT AND SUBCONTRACTING

5.1 The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with prior notification to the Buyer, without requiring their consent. The Seller will always be responsible to the Buyer for all contractual obligations.


6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

6.1 The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content displayed on the Site, is the exclusive property of ECOMMERCE ENGRAVING SRL, with all rights directly or indirectly obtained (through usage and/or publishing licenses) reserved.

6.2 The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the one originally intended by ECOMMERCE ENGRAVING SRL, include any Content outside the Site, remove marks indicating the copyright ownership of ECOMMERCE ENGRAVING SRL over the Content, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of ECOMMERCE ENGRAVING SRL.

6.3 Any Content that the Client/Buyer/User has or gains access to, by any means, is subject to the provisions of this Document unless the Content is accompanied by a specific usage agreement validly concluded between ECOMMERCE ENGRAVING SRL and the Client/Buyer/User, and without any implicit or explicit warranty from ECOMMERCE ENGRAVING SRL regarding that Content.

6.4 The Client/Buyer/User may copy, transfer, and/or use Content only for personal or non-commercial purposes, provided that it does not conflict with the provisions of this Document.

6.5 If ECOMMERCE ENGRAVING SRL grants the Client/Buyer/User the right to use specific Content under a distinct usage agreement, such right extends only to the defined Content within that agreement, only for the duration of its availability on the Site or for the period specified in the agreement, and does not constitute a contractual commitment by ECOMMERCE ENGRAVING SRL to the respective Client/Buyer/User or any third party gaining access to such transferred Content, whether they suffer damages due to it during or after the expiration of the agreement.

6.6 No Content transmitted to the Client, User, or Buyer via any means of communication (electronic, telephone, etc.) or obtained by them through access, browsing, and/or viewing constitutes a contractual obligation from ECOMMERCE ENGRAVING SRL and/or its employees/representatives who facilitated the transfer of Content, where applicable.

6.7 Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, where applicable, is prohibited.

 

7. ORDER

7.1 The Client/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as it is in stock. Adding a Good/Service to the shopping cart without completing the Order does not constitute an order registration or automatic reservation of the Good/Service.

7.2 By completing the Order, the Buyer agrees that all data provided necessary for the purchasing process is accurate, complete, and truthful at the time of placing the Order.

7.3 By completing the Order, the Buyer agrees that the Seller may contact them by any means available/approved by the Seller in any situation where contacting the Buyer is necessary.

7.4 The Seller may cancel the Order placed by the Buyer, with prior notification, without any further obligation from either party or the right of any party to claim damages, in the following cases:

7.4.1 The issuing bank of the Buyer's card does not approve the transaction in the case of online payments;

7.4.2 The transaction is invalidated by the card processor used by ECOMMERCE ENGRAVING SRL in the case of online payments;

7.4.3 The data provided by the Client/Buyer on the Site is incomplete and/or incorrect.

7.5 The Buyer has the right to withdraw from the Contract, meaning they may return a Good or cancel a Service, within 14 calendar days, without stating any reason and without incurring costs other than delivery fees. Thus, according to the Government's Emergency Ordinance No. 34/2014, the return period expires 14 days after:

– The day the Buyer takes physical possession of the last Good in case of multiple products ordered in a single order and delivered separately;

– The day the Buyer takes physical possession of the last Good or the last piece in case of a product consisting of multiple lots or pieces.

7.6 If the Buyer decides to withdraw from the Contract, they may complete the online return form available at: support@engraving.si

7.7 If the Client/Buyer exercises their right to withdraw from the Contract within the legal period, they must also return any gifts accompanying the respective product. If the Order is paid, the Seller will refund the amount within 14 (fourteen) days from the date of receiving the Buyer’s withdrawal notification. The amount will be refunded as follows:

7.7.1 For orders paid by bank card -> the amount will be refunded to the same account from which the payment was made or as a voucher of equal value;

7.7.2 For orders paid via cash on delivery -> the amount will be refunded to the bank account provided by the Client or as a voucher of equal value.

7.8 The Seller may delay the refund until the returned Goods are received or until proof is provided that the Goods have been shipped, whichever is later.

7.9 If the returned Good is in a condition that prevents it from being sold as new (opened packaging, missing accessories, damaged Good), we reserve the right to charge a fee to restore the Good to its original condition or to cover the price difference resulting from selling the product as refurbished or, upon Buyer’s request, to reship the Good, with delivery costs covered by the Buyer.

7.10 The Buyer has 6 hours after placing the Order to modify it for personalized products, provided the Seller has not yet incurred costs related to the customization process requested in the registered Order.


Diminution of the Value of Returned Goods:

Since, in the case of distance selling, the Buyer does not have the possibility to inspect the Goods before concluding the contract, they have the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and inspect the Goods they have purchased to the extent necessary to establish the nature, characteristics, and functioning of the Goods.

To establish the nature, characteristics, and functioning of the Goods, the Buyer must handle and inspect them in the same way they would be allowed to do in a physical store. For example: The Buyer must only try on an item, not wear it on different occasions.

The Buyer is only responsible for the diminution in the value of the Goods resulting from handling other than that necessary to establish the nature, qualities, and functioning of the Goods.

If the Buyer exercises their right of withdrawal after using the Goods in a manner that exceeds what is necessary to determine their nature, characteristics, and functioning, the Buyer is responsible for any diminution in the value of the Goods.
Accessories (user manuals, CDs, cables, etc.) included in the package of the Goods, as well as the original packaging, are an integral part of the Goods. Therefore, we recommend that when the Buyer exercises their right of withdrawal from the contract, they return the Goods in the original packaging, undamaged, protected by stretch film or in a cardboard box (without labels on it, without cuts, tears, etc.), and together with all its accessories.

Returned Goods showing signs of wear (stains, scratches, bends, cracks, dents, etc.) will only be accepted for return after bringing them into conformity, involving costs for cleaning, cosmetic repairs, replacement of any damaged parts, and restoration to a commercial condition for resale as a Refurbished / Repackaged product. The final value will be determined based on the cost of replacing parts and the reconditioning labor, or as the difference between the initial price of the new product and the resale value of the used product.

Any diminution of the value of the Goods resulting from handling them in ways other than those necessary to determine the nature, qualities, and functioning of the Goods is the Buyer’s responsibility. For clarity, the Seller will retain an amount from the total price of the returned Goods, which represents the diminution in value. The amount for the diminution will be communicated to the Buyer upon receipt of the returned Goods.

7.11. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Customer/Buyer of this and will refund the value of the Good and/or Service to the Buyer’s account, within a maximum of 7 (seven) days from the date the Seller became aware of this or from the date the Buyer expressed their intention to terminate the Contract.

7.12. The availability of a Good will be displayed on the website:

"in stock"

"out of stock"

"currently unavailable"


8. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

8.1. The following are exceptions to the right of withdrawal from the Contract:

8.1.1. service contracts, after the full provision of services, if the execution has begun with the express prior consent of the Buyer and after they have confirmed that they are aware they will lose the right of withdrawal after the full execution of the Contract by the Seller;

8.1.2. provision of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;

8.1.3. provision of Goods made according to the specifications provided by the Buyer or clearly personalized;

8.1.4. provision of Goods that are liable to deteriorate or expire rapidly;

8.1.5. provision of sealed Goods that cannot be returned for health or hygiene reasons and that have been unsealed by the Buyer;

8.1.6. provision of Goods which are, after delivery, according to their nature, inseparably mixed with other items;

8.1.7. provision of alcoholic beverages whose price was agreed at the time of concluding the Contract, whose delivery cannot be made before 30 (thirty) days and whose actual value depends on fluctuations in the market which the Seller cannot control;

8.1.8. contracts where the Buyer specifically requested the Seller to go to their home to perform urgent repair or maintenance work. If, during such a visit, the Seller provides other services beyond those explicitly requested by the Buyer or supplies other Goods than the spare parts necessary for the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;

8.1.9. provision of sealed audio or video recordings or sealed software programs that have been unsealed after delivery;

8.1.10. provision of newspapers, periodicals, and magazines, except for subscription contracts for the provision of such publications;

8.1.11. provision of digital content not delivered on a physical medium, if the provision has started with the express prior consent of the Buyer and after they have confirmed that they are aware they will lose the right of withdrawal.


9. CONFIDENTIALITY

9.1. ECOMMERCE ENGRAVING SRL will maintain the confidentiality of information of any nature that you provide. Disclosure of the information provided may only be made under the conditions mentioned in this document.

9.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Customer regarding the Order/Contract without the prior written consent of the Seller.

9.3. By transmitting information or materials through this website, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, in their own interest, any information, ideas, concepts, know-hows, or techniques that you have sent through the Site. ECOMMERCE ENGRAVING SRL will not be subject to confidentiality obligations regarding the information sent unless the legislation in force provides otherwise.


10. COMMERCIAL COMMUNICATIONS

10.1. The Buyer/User/Customer may change their option regarding the consent given to the Seller for receiving Commercial Communications containing general and thematic information, including information regarding offers or promotions, as follows:

10.1.2. by modifying the settings in the Account under the section “My Subscriptions”;

10.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

10.1.4. by contacting the Seller.

10.2. By adding Goods or Services to the section in the Account: "My Cart", the Seller will send the Buyer/User Commercial Communications regarding:

- price changes of Goods or Services added to the "My Cart" section,

- recommendations for similar Goods or Services to those added to the "My Cart" section,

- availability of Goods or Services in the "My Cart" section, and stock availability of Goods or Services added to the "My Cart" section. "

My Favorites", the Seller will send the Buyer/User Commercial Communications regarding:

- price changes of Goods or Services added to the "My Favorites" section,

- recommendations for similar Goods or Services to those added to the "My Favorites" section,

- stock availability of Goods or Services added to the "My Favorites" section.

10.3. After purchasing a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:

- suggestions for Goods or Services recommended for use together with the purchased Good or Service.

10.4. The Customer/User can unsubscribe at any time from the Commercial Communications mentioned in section 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from ECOMMERCE ENGRAVING SRL or by contacting ECOMMERCE ENGRAVING SRL for this purpose.

10.5. Also, to improve the offer of Goods and Services and the shopping experience, we will use your data to conduct market research and surveys. The information obtained from these market research and surveys will not be used for advertising purposes but only for the purposes mentioned above. Your responses to market research and surveys will not be associated with your identity, nor shared with third parties or published. You can object to the use of your data for market research and surveys at any time by accessing the unsubscribe link displayed in the message or by contacting ECOMMERCE ENGRAVING SRL.


11. BILLING – PAYMENT

11.1. The prices of Goods and Services displayed on the www.engraving.si website include VAT in accordance with the current legislation.

11.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer's obligation is to provide all the necessary information for issuing the invoice in accordance with the applicable legislation.

11.3. The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by ECOMMERCE ENGRAVING SRL, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer’s Account or via email, to the email address provided by the Buyer in their Account.

11.4. To ensure accurate communication of the invoice related to the Order, it is the Buyer’s responsibility to update their Account information whenever necessary and to access the information and documents related to each Order in their Account.

11.5. By using this communication method, the Buyer, by accessing their Account, will have a record of the invoices issued by ECOMMERCE ENGRAVING SRL, which they can save and archive at any time and in any manner they wish.

11.6. By submitting the Order, the Buyer agrees to receive invoices in electronic format by having them added by ECOMMERCE ENGRAVING SRL to their Account or sent via email to the address provided in their Account.

11.7. In case these details are unavailable for more than 48 (forty-eight) hours in the Account, please notify us about this by email at support@engraving.si.

11.8. The payment card details of the User/Buyer will not be accessible to ECOMMERCE ENGRAVING SRL and will not be stored by ECOMMERCE ENGRAVING SRL, but by the payment processor integrated into the Site, an entity authorized to provide card identification data storage services, whose identity the User/Buyer will be informed about before entering their data.

ECOMMERCE ENGRAVING SRL provides the payment card data registration and storage service through an entity authorized to provide card data storage services, Shopify Payments, and Paypal.

11.9. The option to pay via the ECOMMERCE ENGRAVING SRL client account can be selected by the User or Buyer.

11.10. In certain cases, to maintain transaction security, when placing an Order, the Buyer will be required to authorize the payment by re-entering the password for their Account or using fingerprint recognition in the case of mobile terminals that have this feature.

11.11. For security reasons, the User/Buyer is advised not to stay logged in on the Site and not to set the auto-login option on mobile devices. Disclosure of the account password is not permitted, and it is recommended to use a strong password (e.g., at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).\

11.12. If the Client/User/Buyer opts to identify themselves in their relationship with the Seller using their personal identification code for issuing the invoice in the B2C relationship, they are requested to contact us via support@engraving.si.


12. DELIVERY OF GOODS

12.1. The delivery conditions for the Goods and Services sold by ECOMMERCE ENGRAVING SRL can be found in the "Order Delivery" section.

12.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.


13. WARRANTIES


13.1. All Goods sold through the Site by ECOMMERCE ENGRAVING SRL, except for resealed Goods, benefit from warranty conditions in accordance with the applicable legislation and the commercial policies of the manufacturers/Sellers. The Goods are new (except for resealed Goods), in their original packaging, and come from authorized sources for each manufacturer.

13.2. Our 1-year warranty covers:

- Color change, if the color of the Goods fades or changes within 1 year from purchase.

- Engraving: If the engraving of the Goods significantly degrades within 1 year.

- For bracelets or clasps: If the bands, clasps, or other parts of the jewelry are damaged during normal use.

13.3. The warranty includes free repairs. Shipping costs are the responsibility of the Buyer.

13.4. Please contact our customer support service at support@engraving.si, mentioning your order number and a brief description of the issue. We may also ask you to provide photographic evidence: in this case, you will need to send a clear photo of the Goods showing the issue. This helps us verify if the Goods are covered by the warranty.
13.5. After approval from the Seller, send the Product(s) to the address provided by our support service. Shipping costs are the responsibility of the Buyer.


14. TRANSFER OF OWNERSHIP OF THE GOODS

14.1. Ownership of the Goods will be transferred upon delivery, after the Buyer has made the payment at the location specified in the Order (delivery is understood as signing the transport document provided by the courier or signing the invoice in the case of deliveries made by the Seller's staff).


15. LIABILITY

15.1. ECOMMERCE ENGRAVING SRL offers informational society services through the Website. Specifically, the Website provides Users/Clients/Buyers with digital tools for collecting/displaying offers for Goods and Services and concluding Transactions with Sellers. None of the Website's functionalities can be interpreted as ECOMMERCE ENGRAVING SRL having knowledge of the Content provided by Users/Clients/Buyers/Sellers.

15.2. If the Content violates the law or this Document, ECOMMERCE ENGRAVING SRL will take the actions outlined in this Document to detect and remove the Content by applying appropriate corrective measures.

15.3. ECOMMERCE ENGRAVING SRL is not responsible for the behavior of Users/Clients/Buyers/Sellers or any other persons on the Website, for their Content on the Website, or for the improper execution of sales contracts and Transactions made through the Website, nor for the consequences of actions taken by Users/Clients/Buyers/Sellers or third parties who violate this Document and applicable regulations, if, despite the necessary diligence, ECOMMERCE ENGRAVING SRL did not know or could not have known about the illegality of their actions/omissions and therefore did not take immediate measures to remedy the violation or its effects. ECOMMERCE ENGRAVING SRL is also not responsible for the quality, safety, and legality of the Goods or Services sold on the Website by other Sellers, the Sellers’ ability to sell, the solvency of Buyers, or for the truthfulness and accuracy of the data provided by them on the Website (e.g., offers for Goods or Services, Reviews/Comments/Questions/Answers, correspondence as part of discussions through the Website or related to Transactions made through the Website, etc.).

15.4. The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order and for damages resulting from the use of Goods and Services after delivery, particularly for their loss.

15.5. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and to the extent permitted by applicable law, is responsible for the activity carried out through their Account.

15.6. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unambiguously accepts the Terms and Conditions of the Website in the most recently updated version made available on the Website, at the time of creating the Account and/or using the Content and/or placing the Order.

15.7. ECOMMERCE ENGRAVING SRL reserves the right to periodically update and modify this Document to reflect any changes to the operation of the Website or any changes to legal requirements. The Document is binding on Clients/Users/Buyers from the moment it is displayed on the Website. In the case of such changes, the modified version of the Document will be displayed on the Website, and we ask that you periodically check the content of this Document.


16. PROCESSING OF PERSONAL DATA

16.1. Please note that for accessing and using the Website, your personal data is processed by ECOMMERCE ENGRAVING SRL, in accordance with its Privacy Policy, available here and on the ECOMMERCE ENGRAVING SRL website, and which is an integral part of this Document.

You will be informed before starting the call, and if you continue the phone call, we will consider that we have your consent to record the conversation. If you do not agree to the recording, you can contact us through the other channels mentioned in the Contact section, available here, including through the Online Support chat feature. For more details on recording, withdrawing consent, and data processing activities, see the Privacy Policy.

16.2. Additionally, please note that when you interact by phone with ECOMMERCE ENGRAVING SRL representatives, these calls will be recorded for the purpose of identifying your needs, analyzing the quality of the services offered by ECOMMERCE ENGRAVING SRL, and improving them. You will be informed before starting the call, and if you continue the phone call, we will consider that we have your consent to record the conversation. If you do not agree to the recording, you can contact us through the other channels mentioned in the Contact section, available here, including through the Online Support chat feature. For more details on recording, withdrawing consent, and data processing activities, see the Privacy Policy.


17. ABOUT COOKIES

17.1. See the Cookie Policy, which is part of this Document, also published on the ECOMMERCE ENGRAVING SRL website. Click here to view it.


18. FORCE MAJEURE

18.1. Neither party will be liable for non-performance of its contractual obligations if such non-performance, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.

18.2. If the event does not cease within 15 (fifteen) days from its occurrence, either party has the right to notify the other party of the automatic termination of the contract without either party being able to claim damages.


19. APPLICABLE LAW – JURISDICTION. COMPLAINTS AND CLAIMS. ALTERNATIVE DISPUTE RESOLUTION (ADR)

19.1. This document is subject to Romanian law. In case of disputes between the Seller and Users/Buyers, attempts will be made first to resolve them amicably. This chapter and the procedure below demonstrate the Seller's willingness to quickly, efficiently, amicably, alternatively, and extrajudicially resolve complaints/disputes in which it is involved, using all applicable legal mechanisms and measures in Romania.

19.2. For complaints or claims regarding the Goods and/or Service purchased, Website functionalities, or illegal Content, Users/Buyers, or any other interested persons, can submit their complaint using the contact form available on the Website: https://www.engraving.si. To make a complaint or claim, the corresponding form must be completed, including all mandatory fields. ECOMMERCE ENGRAVING SRL will inform the person who submitted the complaint or claim about its acceptance and, where applicable, the decision made, provided that contact details are provided. The maximum period for resolving complaints or claims is 30 calendar days from their receipt.

In case Users/Buyers or any other interested persons:

  • Do not receive a response within 30 days from the Seller; or
  • Receive a response after this period from the Seller; or
  • Are dissatisfied with how the complaint was handled by the Seller, they can resort to alternative dispute resolution procedures (ADR) as outlined below and subsequently to the competent courts according to art. 20.7 of this document.

19.3. For complaints regarding corrective measures taken by ECOMMERCE ENGRAVING SRL in accordance with this Document regarding a User/Buyer/Client, in addition to the alternative dispute resolution procedures (ADR) outlined below and subsequently to the competent courts according to art. 19.7 of this document, ECOMMERCE ENGRAVING SRL provides an internal complaints resolution system, accessible via the contact form on the Website: https://www.engraving.si. Complaints can be made within a maximum of 6 months from the communication of the corrective decision by ECOMMERCE ENGRAVING SRL. More details about how this internal system works are available in the Digital Services Regulation section (Digital Service Act).

19.4. ADR refers to an alternative mechanism to the judiciary, offering consumers the possibility to resolve potential disputes when facing a problem related to purchasing Goods and/or Services. Complaints or claims against merchants will be voluntarily presented by consumers and resolved in an independent, impartial, transparent, swift, and fair manner. Accessing this alternative dispute resolution method can be done online according to section 19.5 below or via classic methods, on paper or other durable media as stated in article 19.5 below.

19.5. For alternative dispute resolution (ADR), the Buyer’s complaint can be submitted in writing directly to the Alternative Dispute Resolution Department of the National Consumer Protection Authority at the following contact details: Address: Bucharest, Aviatorilor Blvd. no. 72, sector 1, postal code 011865, phone: 021.307.67.69; fax: 021.314.34.62, email: dsal@anpc.ro. The National Consumer Protection Authority’s Alternative Dispute Resolution Department is competent to resolve both national and cross-border disputes arising from contracts for the sale or provision of services concluded with a merchant operating in Romania and included in the ADR entities list at the European level, available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2. For more details, Buyers can access the link displayed on the site in the ANPC (Romanian Authority) – ADR section.

19.6. Considering the provisions of Regulation (EU) No. 524/2013 regarding the online resolution of consumer disputes and amendments to Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the User/Buyer has the option to choose alternative dispute resolution via the European online dispute resolution (ADR platform), a digital tool created by the European Commission to facilitate independent, impartial, transparent, efficient, rapid, and fair extrajudicial dispute resolution for contractual obligations resulting from sales or service contracts online between a consumer residing in the European Union and a merchant established in the European Union. In this regard, the link in the Online Dispute Resolution section can be accessed.

19.7. ADR and ODR (Online Dispute resolution) do not represent two different mechanisms for resolving complaints/claims. The Buyer understands that alternative dispute resolution and online dispute resolution coexist as a single mechanism, with the same purpose, objective, and finality. The Buyer understands that the distinction between ADR and ODR is represented by the access method/initial format of the respective complaint/claim. In the case of ADR, the consumer addresses the issue in a classical written format (via email or post), while for ODR, the consumer opts to use the digital format provided by an online platform.

19.8. If an amicable or alternative resolution of complaints/claims/disputes is not possible, or a mutual consensus cannot be reached, these will be resolved by the competent Romanian courts in the Municipality of Bucharest.


20. RECOMMENDATION SYSTEM

20.1. For the classification, ordering, sorting, and displaying of information, including Goods and Services on the Site, either as a result of a search or by default, certain algorithms are used within the Site that determine the display in a non-arbitrary way. In the case of Campaigns, the order in which Goods are displayed on the Site is determined based on several criteria, such as price reduction, available stock, consumer interest. During a Campaign, offers may change positions compared to their initial position based on their performance. The recommendation system used on the Site operates based on main parameters, which can be consulted in the Guide regarding the recommendation system and promotion on the website of ECOMMERCE ENGRAVING SRL. In the case of a search on the Site, the information is displayed based on Search Algorithms.


21. LIMITATIONS REGARDING THE DIGITAL CONTENT AND SERVICE

21.1. By accessing the Site in any way, as well as by creating an Account, the User/Client/Buyer accepts this Document and the present Terms and Conditions, which form the contractual framework between ECOMMERCE ENGRAVING SRL and them and regulate the conditions and manner of using the Site.

21.2. Through the Site, ECOMMERCE ENGRAVING SRL provides Users/Clients/Buyers with digital content and services, with the main purpose of allowing them to conclude the Contract with the Seller. In this regard, ECOMMERCE ENGRAVING SRL will inform that the nature, purpose, and main characteristic of the Site is to allow the User/Client/Buyer to identify a Good and/or Service, add it to the Cart, and place an Order.

21.3. Thus, ECOMMERCE ENGRAVING SRL clearly and transparently informs that any other functionalities of the Site, such as but not limited to Favorites, List, Campaigns, Reviews, or any other alternative payment methods, are non-essential, accessory functionalities, and ECOMMERCE ENGRAVING SRL reserves the right to modify or remove these functionalities at any time, based on its commercial policy.

21.4. ECOMMERCE ENGRAVING SRL reserves the right to make modifications to the Site, based on:

a. the need to comply with legal requirements, which may involve the request for additional documents, modifying the authentication procedure, and any modification to the Site’s interface based on processes for ensuring personal data protection, consumer protection, reporting criminal activity, and removing non-compliant content;

b. the desire to improve the Site’s interface, for example, by updating trademarks or other aesthetic aspects of the Site’s design;

c. adding features, functionalities, and adapting services or content for a higher degree of interoperability with other services and digital environments provided by ECOMMERCE ENGRAVING SRL or its current or future partners;

d. modifying algorithms to provide more relevant content or increase user engagement by adjusting the algorithm’s parameters;

e. identifying and signaling or removing content uploaded by consumers that is protected by intellectual property rights or that violates the Document or the law;

f. modifying the technical specifications of the Site to prevent or eliminate spyware, malware, or to combat bot usage;

g. creating, modifying, or reducing advertising space based on commercial policy;

h. limiting the Site’s liability towards third parties.

21.5. ECOMMERCE ENGRAVING SRL reserves the right to make changes at any time, test different interface versions, implement custom and dynamic functionalities, and remove them based on technical parameters;

21.6. Additionally, regarding the entire digital content and service, ECOMMERCE ENGRAVING SRL periodically implements updates to the interface, system, and security to maintain the Platform’s compliance and improve the User/Client/Buyer experience. Therefore, updates will be automatically applied to the online store hosted at the website address www.engraving.si and its subdomains.

ECOMMERCE ENGRAVING SRL will not be responsible for any non-compliance caused by the User/Client/Buyer due to failure performing a required update (web or mobile application) in compliance with applicable legislation.

21.7. If the digital content and services provided through the website are not compliant due to the User/Client/Buyer’s environment, they have the obligation to cooperate, to the extent of available technical means, to identify any incompatibility with the technical specifications.

Note: The present “Terms and Conditions” are supplemented by other applicable national or european legislation.