Privacy Policy

We consider ensuring the right to personal data protection as a fundamental commitment of ECOMMERCE ENGRAVING SRL. Therefore, we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as any other applicable legislation in Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer, and protect your personal data when you interact with us regarding our products and services, including through our website.

We reserve the right to update and periodically modify this Privacy Policy to reflect any changes in how we process your personal data or any changes in legal requirements. In the case of any such changes, we will display the modified version of the Privacy Policy on our website, so we encourage you to periodically review the content of this Privacy Policy.

Who we are and how to contact us?

ECOMMERCE ENGRAVING SRL, is a Romanian legal entity, with headquarter located in Bucharest, Romania, Constantin D. Aricescu Street no. 26-30, room no. 2, office no. 8, third floor, ap. no. 6, Sector 1, postal code 011687, with registration number in the Companies Register J2024018961007, and tax identification code RO50486480 (hereinafter referred as “ECOMMERCE ENGRAVING” or “we”). For the purposes of data protection legislation, we are a data operatator when processing your personal data.

As we are always open to reveive your opinions and providing any additional information you may need regarding the processing of your personal data, we encourage you to contact ECOMMERCE ENGRAVING Data Protection Officer with email address: support@engraving.si or by mail or courier to the address: Bucharest, Romania, Constantin D. Aricescu Street no. 26-30, room no. 2, office no. 8, 3th floor, ap. 6, Sector 1, postal code 011687 – with the mention: In attention to Data Protection Officer of ECOMMERCE ENGRAVING.

Categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. For example, we receive information from you in the following ways:

When you create an ECOMMERCE ENGRAVING account, you provide us with your email address, first name, and last name.

In your personal page (My Account) on the ECOMMERCE ENGRAVING platform, you can add additional information such as: mobile phone number, phone number, delivery addresses.

When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, etc.

We may also collect and process certain information regarding your behavior while visiting our website to personalize your online experience and provide offers tailored to your profile. We invite you to learn more details about this by reviewing the section regarding the purposes of processing below.

On our website, we may store and collect information in cookies and similar technologies, as described in our Cookie Policy.

We do not collect or otherwise process sensitive data, as defined by the General Data Protection Regulation under special categories of personal data. Additionally, we do not intend to collect or process data from minors who are under the age of 16.

Purposes and Legal Grounds for Processing

We will use your personal data for the following purposes:

1. To provide ECOMMERCE ENGRAVING services for your benefit

    This general purpose may include, where applicable, the following:

    a) Creating and managing your account on the ECOMMERCE ENGRAVING platform;

    b) Processing orders, including accepting, validating, shipping, and invoicing them;

    c) Resolving cancellations or any issues related to an order, or to the goods or services purchased;

    d) Returning products in accordance with legal provisions;

    e) Refunding the value of products in accordance with legal provisions;

    f) Providing customer support services, including answering your questions regarding orders or ECOMMERCE ENGRAVING goods and services.

The processing of your data for these purposes is, in most cases, necessary for the conclusion and execution of a contract between ECOMMERCE ENGRAVING and you. Also, certain processes related to these purposes are required by applicable laws, including tax and accounting legislation.

1. To improve our services

We always want to provide you with the best online shopping experience. To do this, we may collect and use certain information regarding your behavior as a Buyer, invite you to complete satisfaction surveys after completing an order, or conduct market studies and research, either directly or with the help of partners.

We base these activities on our legitimate interest in conducting business activities, ensuring that your fundamental rights and freedoms are not affected.

1. For marketing

We want to keep you informed about the best offers for the products/services that interest you. To this end, we may send you any type of message (such as: email/SMS/phone/mobile push/web push/etc.) containing general and thematic information, information about products similar to or complementary to those you have purchased, information about offers or promotions, information regarding products added to your "Account/Cart" or "Account/Favorites" sections or products you have shown interest in purchasing, as well as other commercial communications such as market research and opinion polls. We may also display personalized recommendations on the website.

To provide you with relevant information, we may use certain data regarding your behavior as a buyer (e.g., products viewed/added to wishlist/purchased) to create a profile. We always ensure that these processes are carried out in compliance with your rights and freedoms, and that decisions based on them do not have legal effects on you or significantly affect you in a similar manner.

    In most cases, we base our marketing communications on your prior consent.

    You can change your mind and withdraw consent at any time by:

    – Accessing the unsubscribe link displayed in the messages you receive from us;

    – Contacting ECOMMERCE ENGRAVING using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business activity. In any case where we use information about you for our legitimate interest, we ensure that we take all necessary measures to protect your fundamental rights and freedoms. However, you can always request, through the methods described above, that we stop processing your personal data for marketing purposes, and we will comply with your request within the legal time frame.

1. To defend our legitimate interests

There may be situations where we use or transmit information to protect our rights and business activities. These may include:

    – Measures to protect the website and ECOMMERCE ENGRAVING platform users from cyberattacks;

    – Measures to prevent and detect fraud attempts, including transmitting information to the relevant public authorities;

    – Measures to manage various other risks.

The general legal ground for these types of processing is our legitimate interest in protecting our business activity, ensuring that we take all measures to guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases, we base our processing on legal requirements such as the obligation to ensure the protection of goods and valuables as stipulated by applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data for as long as you have an account on the ECOMMERCE ENGRAVING platform. You can request the deletion of certain information or the closure of your account at any time, and we will comply with such requests, subject to the retention of certain information, including after the account is closed, in situations where applicable law or our legitimate interests require it.

Who we share your personal data with

Depending on the case, we may share or provide access to certain personal data of yours to the following categories of recipients:

– Companies within the same corporate group as ECOMMERCE ENGRAVING;

– Courier service providers;

– Payment/banking service providers;

– Marketing/telemarketing service providers;

– Market research service providers;

– Insurance companies;

– IT service providers;

– Other companies with which we may develop joint market offering programs for our goods and services.

In case we are legally obligated or if necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third-party private legal entities is done in accordance with the legal provisions regarding data protection and information confidentiality, based on contracts concluded with them.

Where we transfer your personal data

As a general rule, your personal data is stored and processed within the European Union and the European Economic Area (EEA). If your personal data is transferred outside of the European Union or EEA, the transfer will be carried out (a) based on a decision of the European Commission determining that the third country provides an adequate level of protection, (b) based on binding corporate rules, or (c) based on standard contractual clauses adopted by the European Commission. Additionally, if we identify that any of these measures are insufficient to ensure an adequate level of protection, we will adopt additional technical and/or organizational security measures on a case-by-case basis, in line with the European Commission’s recommendations. You can contact us at any time using the contact details provided above to find out more information about the countries to which we transfer your data, as well as the safeguards we have implemented regarding these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of your personal data by implementing appropriate technical and organizational measures, in accordance with industry standards. Your personal data is transmitted using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy. Any payment-related information is encrypted using HTTPS technology. Despite the measures taken to protect your personal data, we would like to draw your attention to the fact that the transmission of information over the Internet or other public networks is not entirely secure, and there is a risk that data could be accessed and used by unauthorized third parties. We cannot be responsible for such vulnerabilities in systems not under our control.

Your rights

The General Data Protection Regulation (GDPR) grants you several rights regarding your personal data. You can request access to your data, correct any inaccuracies in our records, and/or object to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or seek judicial remedy. Depending on the case, you may also have the right to request the deletion of your personal data, the restriction of its processing, and the right to data portability. Further information about each of these rights can be obtained by reviewing the table below. To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:

Identity: We take the confidentiality of all records containing personal data seriously. Therefore, please send your requests regarding such records using the email address associated with your ECOMMERCE ENGRAVING account. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees: We will not charge a fee for exercising any of your rights regarding your personal data, unless your request for access to information is unfounded, repetitive, or excessive, in which case we will charge a reasonable fee under such circumstances. We will inform you of any applicable fees before processing your request.

Response time: We aim to respond to any valid requests within one month, except in cases where it is particularly complicated or if you have made multiple requests, in which case we will respond within a maximum of two months. We will notify you if we require more than a month. We may ask you to specify exactly what you would like to receive or what concerns you, which will help us act more quickly and reduce the response time to your request.

Third-party rights: We are not obliged to comply with a request if it would negatively affect the rights and freedoms of other individuals.

Your rights

• Access

You can request:

• Confirmation if we are processing your personal data;
• A copy of your personal data;

Additional information about your personal data, such as what data we have, how we use it, to whom we disclose it, if we transfer it abroad, how we protect it, how long we keep it, what rights you have, how to file a complaint, and where we obtained your data, if this information has not already been provided to you.

• Rectification

You can ask us to correct or complete any inaccurate or incomplete personal data. It is possible that we will try to verify the accuracy of the data before correcting it.

• Deletion of your data

You can ask us to delete your personal data, but only if:

• It is no longer necessary for the purposes for which it was collected; or
• You have withdrawn your consent (if the processing is based on consent); or
• You exercise a legal right to object; or
• It has been processed unlawfully; or
• We are legally obliged to delete it.

We are not obliged to comply with your request for deletion if the processing of your personal data is necessary for:

• Compliance with a legal obligation; or
• The establishment, exercise, or defense of a legal claim.

There are certain other circumstances in which we are not obligated to comply with your request for the deletion of data, although these two are the most likely circumstances in which we could refuse your request.

Please note:

• Before exercising this right, download and save any documents related to orders made from your ECOMMERCE ENGRAVING account, whether billed to you or another person (e.g., invoices, warranties). If you do not take this step before exercising the right to delete, you will lose access to these documents, and ECOMMERCE ENGRAVING will not be able to provide them to you, as the deletion process is irreversible.

Restriction of processing

You can ask us to restrict the processing of your personal data, but only if:

• Its accuracy is disputed (see rectification section) to allow us to verify its accuracy; or
• The processing is against the Law, but you do not want it deleted; or
• It is no longer necessary for the purposes for which it was collected, but you need it to establish, exercise, or defend a legal claim; or
• You have exercised your right to object, and we are in the process of determining whether our legitimate interests prevail.

We may continue to use your data after a restriction request if:

• We have your consent; or
• To establish, exercise, or defend a legal claim; or
• To protect the rights of ECOMMERCE ENGRAVING or another individual.

Data portability

You can request that we provide your personal data in a structured, commonly used, and machine-readable format, or request that it be directly transferred to another data controller, but only if:

• The processing is based on your consent or the performance of a contract with you; and
• The processing is carried out by automated means.

Objection

You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you believe that your fundamental rights and freedoms override our interest.

You can also object to the processing of your data for direct marketing purposes (including profiling), in which case we will stop processing as soon as possible.

Automated decision-making

You can request not to be subject to a decision based solely on automated processing, but only when such decision:

• Produces legal effects on you; or
• Significantly affects you in a similar manner.

This right does not apply if the decision is necessary for:

• The conclusion or performance of a contract with you; or
• It is authorized by law, with adequate safeguards for your rights and freedoms; or
• It is based on your explicit consent.

Complaints

You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

• The National Supervisory Authority for Personal Data Processing
• 28-30 General Gheorghe Magheru Blvd, Sector 1, postal code 010336, Bucharest, Romania
• Phone: +40.318.059.211 or +40.318.059.212
• Email: anspdcp@dataprotection.ro

Without affecting your right to contact the supervisory authority at any time, we kindly ask that you contact us first, and we promise to make every effort to resolve any issues amicably.

Remember, you can contact the ECOMMERCE ENGRAVING Data Protection Officer at any time by sending your request through any of the following methods:

• By email at: support@engraving.si

Or

• By mail or courier at the following address: Bucharest, Romania, Constantin D. Aricescu Street, no. 26-30, room 2, office 8, 3rd floor, apartment 6, Sector 1, postal code 011687 – marked for the attention of the ECOMMERCE ENGRAVING Data Protection Officer.